Cancellation Policy
Last Updated: August 29, 2026
Free Cancellation
100% free cancellation or rescheduling if completed at least 2 hours before the service slot.
Late Cancellation
Cancellations within 2 hours of the slot incur a nominal ₹199 technician commitment charge.
No Show Rule
If customer is unreachable or unavailable at the site for 30 minutes, booking is auto-cancelled.
1. Cancellation Window
To provide a reliable schedule for our local Bangalore technicians, cancellations and rescheduling must be performed at least 2 hours before the start of the booked time slot. This can be handled directly via the "My Bookings" page of your Customer Dashboard.
2. Applicable Cancellation Charges
If you cancel a booking less than 2 hours before the slot, or after a technician has already been dispatched and is transit, a standard ₹199 cancellation charge will be deducted from your advance payment. The remaining balance will be returned to your original payment mode or credited to your TechBes wallet as per your preference.
3. Customer No-Show Policy
Our assigned technician will wait at the designated service location for up to 30 minutes from arrival. They will attempt to contact you via phone and SMS. If there is no response or access is denied after 30 minutes, the booking will be marked as cancelled (Customer No-Show) and the ₹199 transit fee will apply.
4. Partner-Initiated Cancellations
In rare instances where a technician cannot complete the booking due to an emergency or technical constraints, TechBes will automatically allocate another certified technician or offer a 100% instant refund with no fees.
5. Contact Information
For urgent booking cancellation requests or rescheduling support, please contact the support desk at lohith@techbes.co.in or call us directly.