Return & Exchange Policy
Last Updated: August 29, 2026
7-Day Window
Unopened CCTV cameras and equipment boxes can be returned or exchanged within 7 days of delivery.
Sealed Packets
Products must have the original box, brand holographic tags, serial numbers, and invoice copy.
Brand Warranties
Post-installation hardware issues are covered directly under brand manufacturer warranties.
1. Return Eligibility
Unopened, uninstalled physical items purchased from TechBes (such as cameras, NVRs/DVRs, and networking accessories) are eligible for return or exchange within 7 days of the delivery timestamp.
2. Exclusions & Ineligible Items
We cannot accept returns or exchanges for:
- Cabling or conduits that have already been measured, cut, and laid at the site.
- Equipment where the box has been opened, seals are broken, or serial tags are defaced.
- Customized server rack mounts that were ordered to specific client custom sizing specifications.
3. Brand Warranty Procedures
Once an item is installed and verified by our technician, any future hardware failures or functional defects are subject to standard brand warranty terms. Major brands (Hikvision, CP Plus, Dahua, Secureye) offer 1 to 2 years of warranty. We will support you in raising RMA requests with local Bangalore service centers.
4. Return Fees & Logistics
If you request a return, we will coordinate a reverse pick-up from your address. A standard verification and pickup charge of ₹149 is applicable unless the return is due to a wrong/incorrect item sent from our end.
5. Contact Information
For returns processing or exchange queries, please contact our support desk at lohith@techbes.co.in.