Refund Policy
Last Updated: August 29, 2026
Failed Transactions
Automatically reconciled. Sums are auto-refunded to the original payment source within 5-7 business days.
Booking Cancellations
100% refund eligible if cancelled at least 2 hours before the technician's scheduled arrival window.
Hardware Returns
Eligible for return within 7 days of delivery if in sealed, original brand packaging.
1. Scope of Policy
This policy outlines the rules governing refunds for advance service booking charges, wallet top-ups, and physical CCTV product purchases made through the TechBes marketplace platform.
2. Booking Cancellations & Rescheduling
To qualify for a full refund of your booking advance, you must cancel or reschedule the service booking at least 2 hours prior to the start of the scheduled window. Bookings cancelled within 2 hours of the scheduled slot are subject to a ₹199 cancellation and technician allocation fee.
3. Failed Payments & Bank Reversals
If money is debited from your account but the booking status fails to update, our backend initiates auto-reconciliation through Razorpay. Reversals are processed instantly and should reflect in your banking channel/source wallet within 5 to 7 operational days.
4. Physical Product Returns
Unused CCTV cameras, DVR/NVR recorders, hard disks, cabling reels, and racks purchased through the catalog can be returned within 7 days of delivery. Returns are accepted only if the manufacturer seal remains intact. A quality assessment check will be completed before issuing a refund.
5. Contact Information
For refund processing queries, please email our billing department at lohith@techbes.co.in with your Booking ID/Payment transaction code.